Refund/Return Policy

Most COSMETECHNOLOGY branded consumer products are eligible for return within 10 days of the purchase date as part of our money back satisfaction guarantee. Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. Most refund will be issued in the same method as the original payment.

Shipping:  HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY PRODUCTS may use United Parcel Service (UPS), United States Postal Service or FedEx to ship all orders. We will not ship larger quantities to P.O. Boxes. All products shipped have a tracking number to ensure safe and timely delivery of your order.
 
Preparing, packaging United Parcel Service (UPS), United States Postal Service or FedEx Ground Service normally takes between 5 - 10 business days to reach certain destinations. We will do our absolute best to ensure that your order ships, the same or next day depending on when we received your order.
 
Return Policy:   All HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY PRODUCTS sales are final with the exception of quality related returns. Quality related returns will be replaced at no charge with identical product.  Any other return request requires an authorized return number and must be approved by CORPORATE OFFICE.  There will be a minimum of 20% restocking charge for all authorized returns made within 30 days of purchase.
 
Original shipping charges cannot be refunded and the customer is responsible for the shipping charges back to us.
 
All unauthorized returns will not be honored.  Additional questions please "Contact Us" for further details.
 
Quality Commitment: HICKS TOTAL TRANSFORMATIONS PRODUCTS or COSMETECHNOLOGY will accept for return any product that is not 100% free from manufacturer defect! 
  • All returns require authorization from a HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY representative.
  • HICKS TOTAL TRANSFORMATIONS PRODUCTS or COSMETECHNOLOGY will only accept for return full shipments in original unopened packaging unless approved otherwise within 30 days of original purchase.

Damaged Merchandise Returns: 

  • Must be reported within 15 days of delivery via telephone or email.
  • Must be noted on the original freight delivery receipt.
  • Must be held for inspection by freight carrier.
HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY PRODUCTS at its own discretion may accept the return of excess or unwanted product over 15 days which will be subject to a of original invoice price less shipping and handling charges. All non-quality related returns must be approved by a HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY PRODUCTS representative and must include a return authorization number on the package in order to receive a refund or credit. We will not be responsible for unauthorized returns and will not guarantee a refund or credit on these items.
 
All product returns, with the exception of quality related returns, require pre-payment of all associated freight charges and a return authorization number. There will be no refunds for merchandise over 15 days.
 
HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY PRODUCTS cannot and will not accept for return any "Special Order" items that are not part of our day to day product offering. Special order items are items that are ordered specifically for a customer upon request. These items are not part of our day to day operation and typically cannot be resold or returned by us. Therefore, we have a no return policy as it relates to special order items.
 
Disclaimer: HICKS TOTAL TRANSFORMATIONS or COSMETECHNOLOGY PRODUCTS reserves the right to change any and or all information regarding policies, procedures and costs associated with our products without prior notifications to existing customers or any persons wishing to conduct business with us.